You can't avoid that this "business" men or "companies" sellers of Chinese stuff, take the name of this site and use them for their "commercial" purposes, like is to offer players of 8GB with a flash of 1GB inside.
That's the problem when a site becomes successful, and most important, useful due to the lack of support of this "important companies".
I can't imagine how can a enterprise of 3 person, managing business through the net and using MSN as point of sales, could have an engineer to deal with the problems that a chIpod produce.
Simple... WE are their engineers
and we like it