Poor Customer Service From Uxcell

Posted: Thu Jan 18, 2007 6:30 am Post subject: Poor Customer Service From Uxcell

I purchased two MP4 players from Uxcell on the 10th November 2006 because I read on this forum that people had had good dealings with this company and I had had 3 very nasty experiences with buying players from eBay.

The two players arrived fine, but one of them wouldn't switch on, or charge up or anything. I contacted Uxcell, who told me to return the faulty player for inspection and then they would replace it.

I returned the faulty player to them on the 24th November 2006 and I am STILL waiting, nearly two months on. Despite sending numerous e-mails to them, they just keep saying that they will, "return it as soon as possible!"

How long does it take to try to switch a player on and find it does not work? I was going to buy another from them as a gift for someone, but NOT now!

Is there ANYONE out there selling these players that actually provide the goods and service that they claim to?

Jeez, now I'm worried. Sent 2 Glaciers back 28-12-06 and they said:
"For the duration of sending back the replacement, it
normally takes about 2 to 3 weeks as we have to firstly receive your faulty
item, and then we investigated for you, then we have to mark down in our
record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one".
Did you get any notice that the player arrived there? 2 Months is ridiculous, and who knows how much longer!

Posted: Thu Jan 18, 2007 9:06 am Post subject:

Que wrote: › Jeez, now I'm worried. Sent 2 Glaciers back 28-12-06 and they said:
"For the duration of sending back the replacement, it
normally takes about 2 to 3 weeks as we have to firstly receive your faulty
item, and then we investigated for you, then we have to mark down in our
record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one".
Did you get any notice that the player arrived there? 2 Months is ridiculous, and who knows how much longer!

Hi Que

No, I didn't get anything to say that it arrived. I had to keep sending them e-mails asking about it, I kept supplying the tracking number of the package and in the end I threatened them with putting the details of their treatment of me here on MxPx and then they finally admitted that they had it and said they would, "return it as soon as possible" (that was on the 18th December - a month later and it is STILL not here!". I have just sent them yet another e-mail today asking about it (but I won't hold my breath!!).

Hope you have better luck with them.

Posted: Thu Jan 18, 2007 9:22 am Post subject:

Uxcell doesn't seem so good anymore ? :/

Posted: Thu Jan 18, 2007 11:14 am Post subject:

hazel7797,

Sorry to hear about all your problems. Let's see if we can try to help.

Some questions:

1. Have you been emailing info@uxcell.com directly or to another address?

2. PM me your details and any other information and I'll email my contact in UXcell who has been dealing with the sponsoring of our site. I'll see if I can get him to do what he can do speed things up.

3. When you tracked your package, when did it arrive at UXcell?

You're right, 2 months is too long. Get back to me with the details and I'll see what I can do.

Posted: Sat Jan 20, 2007 2:35 pm Post subject:

Dear hazel7797,

Would you mind giving me your order number please ? I will arrnage a reshipment for you once I have your order number.

To express our sincere apologies, another free mp4 player will be sent as a gift for you. Please PM the detail to me.

Once again, sorry for any inconvenience caused.

Yours sincerely,

Keith
UXcell.com