Item lost and UXCELL WON'T REPLY!

Posted: Fri Jan 19, 2007 9:07 am Post subject: Item lost and UXCELL WON'T REPLY!

I ordered a glacier player 2gb on november 19 with insurance.The item was sold out so they say they shipped on november 30. Item was released according to hong kong post on december 17th on it's way to chile.

I have tried to contact uxcell SEVERAL times but I'm getting no response, both from uxcell's tracking page, info@uxcell.com and orders@uxcell.com

I used insurance with the order and I contacted hong kong post. They say the seller must deal with them, I can't do anything.

Help!

Can you just dispute the charge with your credit card company?

Posted: Sat Jan 20, 2007 11:48 am Post subject:

condensercl , could you check Chile's postal website for tracking? I'll suggest that you contact your country's postal service since you have a tracking number. As the item might be held up at customs or something.

Dear Customer,

Would you mind giving me your Order Number please ?

Regarding our email system, it may still affected by the internet backbone connectivity problem and it causes some email lost in transit.

Moreover, since your parcel still not yet arrived, we assume it was lost in transit. A reshipment or full refund will be your preferrence ?

Sorry for any inconvenience caused.

Once again, please accept our sincere apologies.

Yours sincerely,

Keith
UXcell.com

Uxcell wrote (View Post): › Dear Customer,

Would you mind giving me your Order Number please ?

Regarding our email system, it may still affected by the internet backbone connectivity problem and it causes some email lost in transit.

Moreover, since your parcel still not yet arrived, we assume it was lost in transit. A reshipment or full refund will be your preferrence ?

Sorry for any inconvenience caused.

Once again, please accept our sincere apologies.

Yours sincerely,

Keith
UXcell.com

Hello Keith, thank you for your response. The Order ID is: ORD20061119392
I called my local postal office and they said that according to the tracking number no item has entered the country. A full refund would be of my preference. Regards.

Posted: Sun Jan 21, 2007 7:03 pm Post subject:

lattesurf wrote (View Post): › condensercl , could you check Chile's postal website for tracking? I'll suggest that you contact your country's postal service since you have a tracking number. As the item might be held up at customs or something.

I already did, thanks for the help. The item has not entered the country according to them

JenJen80 wrote (View Post): › Can you just dispute the charge with your credit card company?

I think not because I used paypal. Thanks for the help.