Hi everybody,
i got my new onda vx858 today it was working well but after installing the update to move to version 00000017 is has become locked. I got a new screen all in chineese with the icons...but since the update

the player have also refuse to shut down. when i press the minus button (of the volume) a key appeared...like my player is locked.

and my computer (win xp) can't recognize it anymore.

WHAT CAN I DO PLEASE HELP I'M DESPEARATE.

There is a small hole to the right of the device... on the side of it... close to bottom... insert a clip there and it will be reset

DaremoS wrote (View Post): › There is a small hole to the right of the device... on the side of it... close to bottom... insert a clip there and it will be reset

I did it and it has shut down but it it still locked. the navigation icons are there but are not responding...

is there any way i can format the flash...without loosing my onda vx858 player whitch is still locked?

maybe you load a wrong version of firmware... for instance VX858 on VX858LE or viceversa.

Start the player keeping pressed MENU button while you plug USB cable this will put your player in "upgrade mode" or rockusb.
Then install proper version of firmware.

Kindly let us know if it was due to wrong firmware.

DaremoS wrote (View Post): › maybe you load a wrong version of firmware... for instance VX858 on VX858LE or viceversa. Start the player keeping pressed MENU button while you plug USB cable this will put your player in "upgrade mode" or rockusb. Then install proper version of firmware. Kindly let us know if it was due to wrong firmware.

It doesn't work still but i do think that it is the wrong software i have installed. My onda is vx858 LE v2. But the software i installed on it was the 00000017 + vista skin...that the cause of my trouble. My computer can detect it when do what you just told me but Refresh firware keep saying no ROCK USB FOUND

Still it can't shutdown by itself, only reset so still locked. I have really to find a way to get to the ugrade mode...HOW??????

well... seems that you will need to use the hardware method... which is really annoying... as you will need to open the player in order to short circuit flash memory... somewhere here is a explanation how to do this Dead Rockchip player

But before to do this... try keeping the clip pressing in the little hole for more than 10 seconds... maybe 20 seconds... I read something like that in Onda/BBS

DaremoS wrote (View Post): › well... seems that you will need to use the hardware method... which is really annoying... as you will need to open the player in order to short circuit flash memory... somewhere here is a explanation how to do this Dead Rockchip player But before to do this... try keeping the clip pressing in the little hole for more than 10 seconds... maybe 20 seconds... I read something like that in Onda/BBS

I hold the button while starting the player...i did get on windows vista skin and my computer have recognize the rock USB as plugged...but when i lauch Refresh firmware 2.8.1 to proceed with the upgrade all i get as message was NO ROCK US FOUND even my computer found it.

....very hard! still hoping for a breakthrought

If your PC recognize it as rockusb then you're close to solve it...
You are using Windows Vista really?... I don't know about Vista indeed.

Anyway use the latest firmware update from here Firmware Update ex-Customr Update. It's version 3.1.2.0
And try again to install your firmware for VX858LE with this latest version

DaremoS wrote (View Post): › If your PC recognize it as rockusb then you're close to solve it... You are using Windows Vista really?... I don't know about Vista indeed. Anyway use the latest firmware update from here Firmware Update ex-Customr Update. It's version 3.1.2.0 And try again to install your firmware for VX858LE with this latest version

Hi, i'm not using windows vista it's Xp i'm using...
But i did what uyou told me with the 3.1.2.0. I got the message NO ROCK USB FOUND. Im wondeing if the player is really in upgrade mode (a forced one) when it shows the vista skin...if so why the firmware is not accepting it. Is it the only firmware for such upgrade?

rod1590 wrote (View Post): › DaremoS wrote (View Post): › If your PC recognize it as rockusb then you're close to solve it... You are using Windows Vista really?... I don't know about Vista indeed. Anyway use the latest firmware update from here Firmware Update ex-Customr Update. It's version 3.1.2.0 And try again to install your firmware for VX858LE with this latest version Hi, i'm not using windows vista it's Xp i'm using... But i did what uyou told me with the 3.1.2.0. I got the message NO ROCK USB FOUND. Im wondeing if the player is really in upgrade mode (a forced one) when it shows the vista skin...if so why the firmware is not accepting it. Is it the only firmware for such upgrade?

If in your XP it appears as a rockusb then it's in upgrade mode. This means that is not showing as removable disk and in the icon on system tray is showing rockusb label.

When you said that shows a Vista skin means that is showing that black screen with the green slider and never get to show main menu.

Confirm this please maybe you will need to use Nand-tool to clean your flash memory... this is here nand tool

Concerning firmware you have to use VX858LE V2 Option 1 or Option 2

DaremoS wrote (View Post): › rod1590 wrote (View Post): › DaremoS wrote (View Post): › If your PC recognize it as rockusb then you're close to solve it... You are using Windows Vista really?... I don't know about Vista indeed. Anyway use the latest firmware update from here Firmware Update ex-Customr Update. It's version 3.1.2.0 And try again to install your firmware for VX858LE with this latest version Hi, i'm not using windows vista it's Xp i'm using... But i did what uyou told me with the 3.1.2.0. I got the message NO ROCK USB FOUND. Im wondeing if the player is really in upgrade mode (a forced one) when it shows the vista skin...if so why the firmware is not accepting it. Is it the only firmware for such upgrade? If in your XP it appears as a rockusb then it's in upgrade mode. This means that is not showing as removable disk and in the icon on system tray is showing rockusb label. When you said that shows a Vista skin means that is showing that black screen with the green slider and never get to show main menu. Confirm this please maybe you will need to use Nand-tool to clean your flash memory... this is here nand tool Concerning firmware you have to use VX858LE V2 Option 1 or Option 2

ok i'll be trying...thanks a lot!

DaremoS wrote (View Post): › rod1590 wrote (View Post): › DaremoS wrote (View Post): › If your PC recognize it as rockusb then you're close to solve it... You are using Windows Vista really?... I don't know about Vista indeed. Anyway use the latest firmware update from here Firmware Update ex-Customr Update. It's version 3.1.2.0 And try again to install your firmware for VX858LE with this latest version Hi, i'm not using windows vista it's Xp i'm using... But i did what uyou told me with the 3.1.2.0. I got the message NO ROCK USB FOUND. Im wondeing if the player is really in upgrade mode (a forced one) when it shows the vista skin...if so why the firmware is not accepting it. Is it the only firmware for such upgrade? If in your XP it appears as a rockusb then it's in upgrade mode. This means that is not showing as removable disk and in the icon on system tray is showing rockusb label. When you said that shows a Vista skin means that is showing that black screen with the green slider and never get to show main menu. Confirm this please maybe you will need to use Nand-tool to clean your flash memory... this is here nand tool Concerning firmware you have to use VX858LE V2 Option 1 or Option 2

The vista skin i have is not black but green but there is a big logo of Ms windows and a logo of usb right on the top of the player...i see always this since my bad upgrade when i try to force the player into upgrade.

I download nand tool but how to install it? Do i have to click only on the file NAND_TOOL. It is the only executable file in the program that make sense for our purpose....all the rest show me the same thing asking me if i want to make a dvd disk or a cd one, by the way they are nero burn program, and i did ihave nero program before!!!

So i click on nand_tool and all i see is a big windows with many options (those i'm looking for i disabled)...but no information sent back about my player in the usuall upgrade mode..Nand_tools is not installed yet right?

there is no relation with that nero stuff.

Nand tool is just a program that recognize your flash memory here is the screen

you must press "read chip info" to know if it works with your player

It it work with your player you have to clean flash memory by pressing "erase flash" with option "erase all memory"

Did you try pressing the clip in the reset hole for 20 seconds?

DaremoS wrote (View Post): › there is no relation with that nero stuff. Nand tool is just a program that recognize your flash memory here is the screen you must press "read chip info" to know if it works with your player It it work with your player you have to clean flash memory by pressing "erase flash" with option "erase all memory" Did you try pressing the clip in the reset hole for 20 seconds?

I can't see the down part of the program nand...when i open it. The two button down like read chip information i can't see it nor the second one. It is like the program's windows is too big and can't feet on my screen...even my screen is big enough. I tried to fix it by adjusting my sreen menu but nothing...see you,thanks

On the Mp4nation Forum another vx858 owner successfully recovered his player with a hard reset here's what he did:-

"The hardest part of the recovery is to open the back of the player!
Tools you need to put your player in “Programmable Mode”:
1. Small Tweezers
After you open your player:
1. Carefully remove the battery to the side
2. With player turned off connect your player to computer.
3. Turn the player face down with the memory reader towards you!
4. With tweezers open, move tweezers touching the contacts of the Rock Chip from left to right on the side closest to you!
5. Stop as soon as you hear or see player connect to the computer
6. Reprogram you player using “Consumer Update” program.
You will need to reformat your internal memory before you can start using it!"